Shipping

When can I expect to receive my package?

We process and ship out orders within 1-2 business days, excluding public holidays.

We Delivery time will depend on your location and courier of choice. Usually it takes about 2-5 business days.

We process and ship out orders within 1-2 business days, excluding public holidays.

We Delivery time will depend on your location and courier of choice. Usually it takes about 2-5 business days.

How can I track the status of my package?

When your order ships, you’ll receive an email from us@brycelandsco.com containing tracking information. Please note, it can take up to 48 hours for your tracking information to update.

When your order ships, you’ll receive an email from us@brycelandsco.com containing tracking information. Please note, it can take up to 48 hours for your tracking information to update.

I entered the wrong email address or mobile number wrong on my order, how can I get my shipment status?

Please contact us@brycelandsco.com with your order number for assistance.

Please contact us@brycelandsco.com with your order number for assistance.

How can I edit or change my shipping address after I place the order?

Please contact us@brycelandsco.com with your order number for assistance.

Please contact us@brycelandsco.com with your order number for assistance.

Is the US location eligible for in-store pickup?

At the moment, our US warehouse does not offer pickup service for online purchases.

At the moment, our US warehouse does not offer pickup service for online purchases.

Returns & Exchanges

Can I exchange or return my order?

If you are not fully happy with the items you have received, you can return them to us within 14 days of receipt, providing they are in resalable condition, with original tags and packaging. 

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. 

Socks, inner-wear, and item that has been altered cannot be exchanged or refunded.​ 

The difference will not be returned if the price of the exchanged item is lower than the original item.

Click here for more Refund Policy detail.

If you are not fully happy with the items you have received, you can return them to us within 14 days of receipt, providing they are in resalable condition, with original tags and packaging. 

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. 

Socks, inner-wear, and item that has been altered cannot be exchanged or refunded.​ 

The difference will not be returned if the price of the exchanged item is lower than the original item.

Click here for more Refund Policy detail.

How do I exchange or return my order?

Please email us@brycelandsco.com for a return form and enclose the completed return form with your order to our Hong Kong store.

Please email us@brycelandsco.com for a return form and enclose the completed return form with your order to our Hong Kong store.

Do I get a physical return shipping label for my exchanges or returns?

No. You will be responsible for paying for your own shipping costs for the returning items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  

No. You will be responsible for paying for your own shipping costs for the returning items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.